CAREERS AT ASCOM

Clinical Specialist (Phoenix)

Department: Technical Services
Reports To: VP, Technical Services
FLSA Status: Exempt
Job Posting Number: 400-4
Job Location: Phoenix, AZ

ROLES & RESPONSIBILITIES

• Frequent travel to conduct in-service training at the customer sites (minimum 75% travel time)
• Develop and coordinate end-user training material per the standards of the Ascom Academy
• Frequent interaction with the sales and service teams to coordinate customer training events
• In-service training program and course developer including Super User training
• Provide training to sales team on nursing function
• Consultation for pre-sales, post-sales and internal communications
• Conduct user feedback forums for product/feature improvements

QUALIFICATIONS & SKILLS

• BSN or equivalent with RN license
• 5 years experience in healthcare environment and/or 5 years in education as a technical or end service instructor
• 5 years experience as an in-service end use instructor or super-user for in-building wireless systems
• Excellent verbal and written communication skills (speaks fluent English)
• Strong computer skills with knowledge in MS Office programs, specifically Word, Excel and Power Point
• Technical writing experience
• Aptitude to problem solve and work through obstacles
• Ability to work in a collaborative, team-oriented environment
• Excellent customer service skills

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